Not enough people talk about the consequences of a good NPS score. I mean, have you even considered the kind of attention that success could attract? First, you’ll have to serve a ...

Greg SmoragiewiczDecember 1, 2017

3 Minutes

Customer Happiness

Despite the growing prevalence of alternative channels such as live chat or social media, the phone channel remains a staple. When customers need support, they want it to be easy, ...