Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedSales and support teams are under more pressure than ever, especially in fast-growing businesses. They’re juggling rising call volumes, drowning in manual admin tasks, and struggling to coach or ramp new reps effectively. Most AI tools only analyse calls after they happen. But what if AI could help reps win in the moment?
That’s where Aircall’s AI Assist Pro comes in.
What is AI Assist Pro?
AI Assist Pro guides reps before, during, and after every call, so they can focus on what matters most: the high-impact customer conversations that close deals.
Before the call: Reps get contact insights that summarise recent customer interactions, helping them show up informed and ready to connect.
During the call: Real-time coaching improves rep confidence and sales skills, especially for new hires. It accelerates ramp-up and improves performance without requiring constant manager oversight.
After the call: AI Assist Pro automates CRM updates, call summaries, and follow-up emails. This frees reps from post-call busywork and gives them more time to sell. For managers, it also automates call scoring - saving hours of manual review while improving coaching effectiveness.
Unlike most AI tools that only analyse calls after the fact, AI Assist Pro supports reps in real time - helping them prepare smarter, perform better in live conversations, and follow up faster.
The result? Higher win rates, less admin, and more time for coaching and growth.
“ Most AI systems analyse only historical data. AI Assist Pro extends that analysis to include real-time data, helping sales teams intervene in the present to shape the future. It delivers the right insights and guidance at the right time, so agents can build trust, handle objections, and close more deals. We’re using AI to elevate human skill and improve business outcomes.
Scott Chancellor, CEO, Aircall
Designed for fast-growing Sales teams
Sales teams today are expected to do more with less. AI Assist Pro addresses day-to-day challenges without adding complexity:
Turn new reps into top closers in no time. Automatically surface Playbooks - like BANT, SPICED, or your own custom methodology - live on calls so reps qualify leads with confidence and follow a consistent, structured flow.
Improve call outcomes in the moment with embedded product tips, competitor insights, and objection-handling prompts that keep reps confident and focused.
Free agents from manual admin tasks by automating CRM updates, follow-up emails, and call summaries so they stay focused and keep momentum with every customer.
Coach smarter at scale with automated Call Scoring and insights that help managers drive performance without endless manual reviews.
“ We built AI Assist Pro to solve real challenges for fast-moving sales teams. This is AI made for action - in the moment where deals are won.
Tom Chen, Chief Product Officer, Aircall
Aircall’s growing AI capabilities
AI Assist Pro is the newest addition to Aircall’s growing AI capabilities. It builds on the foundation of AI Assist, Aircall’s first AI add-on launched in 2023. AI Assist provides managers with deep post-call insights - like summaries, sentiment analysis, and key topic tagging - that identify coaching opportunities and improve team performance.
AI Assist Pro extends this foundation by delivering real-time coaching and workflow automation directly to reps, while providing managers with automated call scoring to improve feedback loops.
Alongside AI Voice Agent, which handles high-volume, repetitive inbound calls, and routes only the most valuable conversations to your team, these AI capabilities help fast-moving sales teams focus on the right calls and execute with maximum impact.
Simply put: AI Voice Agent makes sure the right calls reach your team. AI Assist Pro makes sure your team nails them.
Together, these capabilities reduce manual work, accelerate ramp-up, and help your team perform at their best in every conversation. The result? Fewer missed opportunities, stronger sales outcomes, and happier customers.
And unlike other solutions, Aircall’s AI is built directly into the platform your team already uses - no switching tabs, no extra tools. Your customer-facing teams get real-time insights across all communication channels, exactly when and where they need them.
Looking ahead
Our team is already working on what’s next for AI at Aircall; more innovation, more impact, and more ways to support growing businesses.
Stay tuned. The future of AI at Aircall is bright.
Ready to get started?
See how AI Assist Pro can bring practical, intuitive AI to your sales and support team, every day.
Published on July 23, 2025.
